Privacy Policy

01

Information we collect

Information you give us

We collect the information you choose to share, for example when you:

• Send a consultation request through the form on our booking page
• Book an appointment through our online scheduling partner
• Ask about a virtual consultation, which may involve sending us photographs
• Ask about a membership, financing or a treatment fee
• Call, email or text our office

This may include your name, email address, phone number, the treatments you are interested in, your preferred appointment times, and anything else you tell us.

Information collected automatically

Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser and device type, the pages you request and the page that referred you. We use it to keep the Site running, secure and fast.

Call tracking

The phone number shown on the Site may be a tracking number, provided by our communications platform LeadConnector, that forwards to our office. It lets us see which pages and sources lead to calls. To show you the same number throughout your visit, the platform stores an identifier in your browser and records the pages you view, the page that referred you and any campaign details in the link you followed. When you call, it logs the number you called from and the time and length of the call.

Health information and photographs

If you describe a concern or send photographs of your face, neck or skin, we treat that information with the same care as any patient record. Please do not send a detailed medical history through the website form, text message or ordinary email. A full history is taken at your visit, and for anything sensitive you can call us on (817) 631-4619.

02

How we use it

We use the information we collect to:

• Reply to your questions and schedule consultations and treatment
• Provide the surgical, skin and aesthetic care you ask for, and plan it with you
• Send appointment confirmations and reminders, pre-operative and post-operative instructions, and follow-ups by phone, email or text
• Administer memberships, payments and financing requests
• Send news about our treatments and offers, only if you have agreed to receive it
• Keep the Site working and improve our service
• Meet our legal, regulatory and professional obligations

03

Text messages

If you give us a mobile number and agree to be contacted by text, Stone Surgical Arts PLLC may send you text messages about your request and your care.

What we send

• Appointment messages: confirmations, reminders, rescheduling notices, and pre-operative and post-operative instructions.
• Conversational messages: replies from our team to your questions, or to arrange your consultation or procedure.
• Promotional messages: treatment news, membership information and offers, only if you have separately agreed to receive them.

The terms

• Agreeing to receive texts is not a condition of any purchase or of receiving care.
• How often we message depends on your appointments and your conversations with us.
• Message and data rates may apply. We do not charge for our messages.
• Reply STOP to any message to stop receiving them. We will send one final message confirming it.
• Reply HELP for help, or call (817) 631-4619.
• Carriers are not liable for delayed or undelivered messages.

Your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We share it only with the messaging platform and carriers that deliver our messages, and only as needed to deliver them. We never sell your phone number or your consent to receive texts.

Text messaging is not a secure channel. Please do not send health, financial or other sensitive information by text.

04

How we share it

We do not sell or rent your personal information. We share it only as needed to run the practice and look after you, with:

• Service providers who host the Site, handle scheduling, forms, messaging, call tracking, email and payments, under agreements that limit how they may use it
• Financing companies, when you choose to apply to them
• Other healthcare providers involved in your care, such as your physician, anesthesia providers, imaging centers and laboratories
• Authorities, when the law requires it or to protect the rights, property or safety of our patients, our staff or others

If the practice is ever sold, merged or restructured, your information may transfer as part of that transaction, as the law allows.

05

Third-party services

Some parts of the Site are provided by other companies. Some of them process information on our behalf. For others, you use their service directly and their privacy policy applies:

• LeadConnector (Go High Level), which runs the consultation request form on our booking page, the call-tracking number described in section 01, and the messaging we use to reply to you
• Termly, which shows the cookie banner and stores your cookie choices
• Sienna, the accessibility tool on every page, delivered by the jsDelivr network, which may remember your display settings in your browser
• Modento, our online booking and patient-details service
• Sunbit and CareCredit, which offer patient financing
• Google Maps, for directions to the practice
• Instagram, Facebook and Linktree, where we share our work

We encourage you to read their policies before you share information with them.

06

Cookies

A cookie is a small file a website stores on your device. The Site, and the services it uses, may store cookies or similar browser storage for these purposes:

• Essential: to make the Site and its request form work, and to remember your cookie choices (Termly)
• Call tracking: to show you the same tracking phone number throughout your visit and link a call to the page it came from (LeadConnector)
• Preferences: to remember settings you choose in the accessibility tool

The Site does not use advertising cookies and does not run third-party analytics. The first time you visit, a banner asks for your choice. You can change it at any time with the Cookie Preferences link at the foot of every page, or through your browser settings. If we add tools that use cookies for other purposes, we will update this policy first.

07

Your choices and rights

• Unsubscribe from marketing emails with the link in any email, or by contacting us.
• Stop text messages by replying STOP, as described in section 03.
• Ask to see, correct or delete the personal information we hold about you.
• Manage cookies with the Cookie Preferences link at the foot of every page, or through your browser.

Depending on where you live, laws such as the Texas Data Privacy and Security Act may give you further rights. To use any of them, contact us using the details in section 13. We will respond within the time the law requires and will not treat you differently for asking.

Your medical record is governed by HIPAA and Texas law, which may limit what can be deleted or changed.

08

How we protect it

We use administrative, technical and physical safeguards designed to protect your information. No method of sending or storing information over the internet, by text or by email is completely secure, so please keep confidential health details out of website forms, text messages and ordinary email.

09

How long we keep it

We keep personal information for as long as we need it for the purposes in this policy, to meet our legal and professional obligations, to resolve disputes and to enforce our agreements. Text-message consent records are kept for as long as consumer protection and telecommunications law requires. Medical records are kept as Texas law requires.

10

Children

The Site and our text messages are meant for adults. We do not knowingly collect information from children under 13. If you believe a child has sent us information through the Site, please contact us and we will delete it.

11

Other websites

The Site links to websites we do not control, including our social media profiles, review platforms, and booking and financing partners. We are not responsible for their content or privacy practices.

12

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page and, where appropriate, let you know in other ways.

13

Contact us

For questions about this policy or our text messages, or to use your rights, contact: